CMPD: 'Irate passenger' strikes window at Charlotte airport after flight was canceled
CHARLOTTE, NC (WBTV) - A woman was cited after she reportedly struck and broke a window at the Charlotte-Douglas International Airport on Monday in frustration that her flight had been canceled.
A technical issue caused hundreds of flight cancellations out of Charlotte Douglas International Airport Sunday and Monday.
Kathy Irene Albright, 24, broke a window near the valet parking station on the upper level of the airport around 11 p.m., police say. Witnesses said Albright walked off after breaking the window.
After officers reviewed surveillance, Albright was cited with damage to property.
According to PSA Airlines, an American Airlines regional carrier, the computer issue that caused the cancellations did not affect any of its other regional carriers or mainline flights.
By Tuesday, the airline was attempting to resume normal operations after they said the computer issued had been resolved. PSA Airlines plans to work on a reduced schedule for the next several days.
Katie Cody with American Airlines said a couple hundred flights were canceled Monday alone due to the glitch, which is a technical IT issue. The issue caused trouble with tracking crew assignments and getting crews assigned to planes correctly.
"We gave out almost 800 hotel rooms last night," Cody said Monday. The airline has also been providing meal vouchers and refunds and attempting to rebook passengers on other flights.
"We're incredibly sorry," Cody said about the issue impacting hundreds of customers. American Airlines canceled between 70 and 150 PSA flights per day, about half, of the flights.
On Tuesday, Charlotte-Mecklenburg police said a 24-year-old "irate passenger" swung her hand and hit a window at the airport on Monday because she was upset about her flight being canceled. Police said the woman was cited for damaging property.
Charlotte is the main city affected by the PSA airlines computer issue.
American Airlines said an update is causing the computer program that deals with crew assignments and flight operations to run slow.
Hundreds of passengers at the Charlotte airport were stranded Monday and Tuesday morning due to the flight cancellations. Many of the stranded passengers were waiting in the customer assistance line to find out when they'll be able to fly out of Charlotte.
Tuesday, American Airlines said PSA Airlines stabilized its computer systems and is working to to return to regular operations.
"We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible," Cody said Tuesday. "We are rebooking passengers and American's Customer Relations department continues to reach out all affected customers. We encourage our customers traveling on PSA -operated flights over the next few days to check their flight status ataa.com or on the American Airlines app. Bothaa.com and the American Airlines app will let customers verify which carrier operates their flight."
More than 100 flights to and from Charlotte were canceled Thursday night due to a technical issue.
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