CHARLOTTE, NC (WBTV) - Duke Energy blames "bad underground cable" for the power outage at Carowinds that caused rides to shut down Sunday afternoon. Rides were closed for a few hours, but as of 5:00 p.m. most rides were back up and running.
In a statement, a spokesperson for the amusement park said the power outage started just before noon. "We experienced a short power surge at Carowinds that impacted a portion of the park," Laresa Thompson said.
Duke Energy was on site to figure out what caused the power surge, according to the park's statement.
A Duke Energy representative later tweeted that they diagnosed the problem with the cable and said the issue was "isolated" and that power was restored.
The affected rides were reportedly shut down after noon and guests were able to safely get off of all rides that stopped.
Guests inside the park tell WBTV that the park is offering refunds and rain checks for guests wishing to leave for the day. One person waiting in the line for a refund says she waited for over 90 minutes to talk to a customer service representative.