The only case that has been completed was dismissed by the North Carolina Licensing Board of General Contractors with no punitive action against the company.

More than 35 people have reached out to WBTV after the Investigates team exposed a Matthews pool company accused of taking customers money but not finishing the work.

Some homeowners in the area say a man working as contractor collects hundreds of dollars in deposits, and never starts the job.

Customers called the WBTV Investigates hotline to raise concerns about Charlotte Fiberglass Pools and warn potential future customers about their problems.

An On Your Side investigation found Pantis may have violated state law by signing a contract for a remodeling job worth $30,000 without having a contractor's license. North Carolina law requires contractors to have a license to perform any job worth $30,000.