CATS reducing the amount of bus service stops due to staff shortage

No routes will be cut, and only frequencies of routes will be altered.
(Source: WBTV)
Published: Jul. 27, 2022 at 8:50 PM EDT
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CHARLOTTE, N.C. (WBTV) - After weeks of reported staffing shortages and lack of bus reliability, the Charlotte Area Transit System (CATS) says it will reduce its bus service frequencies due to a shortage of operators beginning on Aug. 15.

CATS says the service reductions will maximize the system’s reliability and minimize missed trips.

No routes will be cut, and only frequencies of routes will be altered.

Over the past two months, WBTV has reported and investigated CATS for bus delays, complaints and unreliable service.

Related: Rider vents frustrations after CATS bus doesn’t show up on several occasions

CATS CEO John Lewis told transit officials and Charlotte city leaders the agency has 74 positions open right now, the most at any point in its history.

“According to the American Public Transportation Association, 92% of public transit agencies state they are having difficulty hiring new employees, especially bus operators. CATS is dedicated to providing the best and most reliable service possible, regardless of limited personnel,” CATS wrote in a statement Wednesday.

Related: CATS CEO sits down for interview after WBTV Investigations into bus problems

CATS and TMOC are seeking extraordinary people to join the team and help achieve CATS’ mission of providing essential mobility solutions that connect communities to opportunity, places and each other. Learn more and apply at

The following routes will be impacted by frequency reductions:

RouteCurrent Frequency (minutes)Modified Frequency (minutes)Notes
5 – Sprinter Airport153020-minute service from 1:30 p.m. – 3:00 p.m.
6 – Kings Drive2030
7 – Beatties Ford152015-minutes outbound from Uptown: 1:30 p.m. – 3:30 p.m.
8 – Tuckaseegee2030
9 – Central101510-minute service outbound from Uptown: 3:30 p.m. – 5:30 p.m.; 1 early morning trip
10 – West Boulevard2030
11 – North Tryon2030
16 – South Tryon1530
21 – Statesville Avenue203020-minute service outbound from Uptown: 3:00 p.m. – 5:00 p.m.
27 – Monroe153020-minute service outbound from Uptown: 3:30 p.m. – 6:00 p.m.
34 – Freedom Drive2030
LYNX Blue Line152020-minutes from 5:00 a.m. – 8:30 p.m., then 30-minutes until 2:00 a.m.

In addition, the following routes will see modifications to certain trips, specified below:

Route 1 – Mount Holly: Will eliminate the 11:41 p.m. and 12:41 a.m. inbound trips and 12:00 a.m. and 1:00 a.m. outbound trips.

Route 4 – Belmont: Will eliminate the first morning outbound trip at 5:29 a.m.

Route 11 – North Tryon: Will eliminate the 11:31 p.m. and 12:29 a.m. inbound trips and the 11:55 p.m. and 1:00 a.m. outbound trips.

Route 12 – South Boulevard: Will eliminated the 6:14 a.m. inbound trip and the late night short turn trips between Scaleybark and Pressley Road area at 1:06 a.m. (outbound) and 2:03 a.m. (inbound).

Route 34 – Freedom Drive: Will eliminate the 11:31 p.m. inbound trip only.

Route 60 – Tyvola: Will convert midday trips serving Jackson Park to serve the V.A. Hospital.

Routes 48x – Northcross Express, 63x – Huntersville Express and 77x – North Mecklenburg Express: Will be reduced by three trips each day. Trip times will be shifted up to account for the adjustment.

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