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Lake Wylie man gets replacement refrigerator after WBTV’s calls

Updated: Feb. 26, 2021 at 1:27 PM EST
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LAKE WYLIE, S.C. (WBTV) - A Lake Wylie man called the WBTV tip line for help after paying thousands of dollars for a new refrigerator that doesn’t work!

Gene Kennedy paid nearly $3,000 for a new refrigerator at Lowe’s last summer. Since then, he says, he’s had nothing but problems.

That changed after WBTV’s phone calls.

“It’s just very, very stressful,” said Kennedy.

Kennedy bought a side-by-side refrigerator from Lowe’s last June. He paid extra for an extended warranty.

“As of today’s date, I still can’t use my refrigerator, because the back of it is ice,” said Kennedy. “I still have a refrigerator. It cost $2,800 and I am still waiting for us to use it. We’re using the one in the garage right now.”

Kennedy says issues began less than a month after purchasing the refrigerator when he noticed problems with the fridge’s temperature. He called Lowe’s, and they sent out a technician two times in August and once in November. Each time, parts were replaced, but the problems continued.

“I don’t trust it. I mean, I just don’t trust it,” Kennedy said.

The temperature fluctuates - it’s either too hot or too cold and frozen.

“They replaced the parts that were bad, but there’s something else wrong with this refrigerator,” Kennedy said.

Kennedy says Lowe’s offered a loaner refrigerator, but he wanted the unit replaced. He didn’t want the steady stream of technicians coming into his home.

“With everything that’s going on today and my wife’s health and everything, I just didn’t want people coming in and out of the house,” Kennedy said.

In January, six months after purchasing his new fridge, Lowe’s told Kennedy they’d order him a replacement immediately.

“He expedited it and since that time I have not heard from him,” Kennedy said.

WBTV contacted the Lowe’s corporate headquarters and made them aware of the problems Kennedy has been facing with his new refrigerator.

In a statement, the company said it had resolved the issue.

Last week, Kennedy said he’d finally gotten a replacement unit after six months of frustration bust just days after our call.

“I just want a refrigerator that works. I paid for it, I bought your extended warranty, so you owe me this,” Kennedy said.

If you ever feel like your getting the runaround, contact the store manager or even the corporate office. In this case, once WBTV talked with Lowe’s corporate, the problems were resolved quickly.

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