CHARLOTTE, N.C. (WBTV) - A local man received a surprise bill in the mail after he thought he’d already paid thousands to clear out his medical debt.
For many, last year was a tough year financially. William Call is no exception.
He had just paid his portion of the bill for a medical procedure when months later, he received yet another bill.
Call was laid off from his job and lost his medical insurance in October 2019.
Then in February of 2020, doctors at Atrium Health and Carolinas Pathology Group found a tumor in his eye.
“I got a job and started paying the bills that I had leftover and finally I went and got a personal loan to pay all of my bills in full,” said Call.
Call received a bill for $1,800.31 from Carolinas Pathology Group.
The statement was dated May 15, 2020.
“So I paid everybody in full, spent a lot of money,” Call said.
But months later, in December, Call received still another bill from Carolinas Pathology for $537.48.
It even had a different account number.
When Call contacted Carolinas Pathology, they told him the bill was for blood work.
“I asked her, ‘shouldn’t the blood work be included in the original bill and shouldn’t it still have the same account number on it’ and she just said, ‘no, that’s not how it works,’” Call said.
He also wanted to know why seven months had passed between each bill.
“I would have thought that if I actually owed them something more, they would send it out right away, because when it comes to bills, people like to get their money as soon as possible,” Call said.
WBTV reached out to Carolinas Pathology who said in a statement, “It is typical that pathology services generate multiple bills reflecting different services provided. In this case, we regret there was a six-month lag between bills because of a software glitch. As a courtesy, we are happy to work with this patient to address the bill.”
Call is grateful, because he says, he can’t afford the added expense.
After WBTV’s questions to Carolinas Pathology, Call tells us his bill has been zeroed out.
“I really do, from the bottom of my heart, appreciate what you did. I really do,” Call said. “Thank you so much. ‘On your side’ absolutely helped.”
In this case, Call didn’t have insurance. But if he had, state regulations require an insurer to pay a claim or send a notice to the person who filed the claim within 30 days.