NORTH CAROLINA (WBTV) - The North Carolina Division of Motor Vehicles is closing about 60 offices and suspending most road tests during the coronavirus outbreak.
Due to concern for the health and safety of its customers and staff during the coronavirus outbreak, NCDMV says it will consolidate in-person services to offices large enough to maintain social distancing as defined by the Centers for Disease Control (CDC), effective Wednesday, until further notice.
The DMV is suspending road tests except for commercial driver’s license and in-office medical re-evaluations. In addition, the DMV is also suspending the use of mobile offices, postponing DMV Hearings for 30 days, with exceptions for insurance liability and safety responsibility hearings, which are conducted by phone and salvage and special vehicle inspections conducted by appointment only.
The DMV will be closing about 60 offices that have the fewest examiner stations or have office setups that make it difficult to provide customers with the recommended space recommended by the CDC. Customers who have appointments at those offices are being contacted and will be given new appointments once those offices re-open. Affected employees will be re-assigned to help staff the more than 50 offices that are scheduled to remain open, or to assist at DMV customer service call centers.
The open offices will be transitioned to handle appointment-only visits and will limit the number of customers allowed inside at the same time, depending on the office size. They will also no longer conduct road tests except for commercial driver’s license and medical reassessments. All customers for the driver license offices will be asked to complete a wellness questionnaire provided by the state health officials to mitigate the potential spread of the virus in our driver license offices.
Customers who have appointments at the open offices can keep those appointments, except for driving tests, and will be given priority if they reschedule their appointments after offices re-open.
Appointments can be made by calling the DMV customer center at (919) 715-7000. People who can use the offices in Cary, West Raleigh, Clayton and Goldsboro can make online appointments.
“The safety of our customers and staff is our top priority,” said DMV Commissioner Torre Jessup. “So we are putting in place a number of measures to better protect everyone from the spread of the virus. As always, we encourage everyone to conduct their business online if possible. We are all in this together and everyone has an important role to play in the safety and well-being of the public.”
The DMV services that can be handled online include license and registration renewals, and ordering a duplicate license and registration card. Customers are encouraged to visit www.ncdot.gov/dmv to review a complete list of what services are available. There are fake DMV websites on the internet so please make sure that you are using a website that includes “.gov.”
All these steps being taken do not apply to DMV License Plate Agencies, as all but one of those is operated either by a contractor or local government. The status of those offices is available on the DMV website.