CHARLOTTE, NC (WBTV) - A technical issue caused hundreds of flight cancellations out of Charlotte Douglas International Airport Sunday and Monday.
According to PSA Airlines, an American Airlines regional carrier, the issue did not affect any of its other regional carriers or mainline flights. The airline carrier announced that they would operate on a reduced schedule in and out of Charlotte until some time on Monday.
Katie Cody with American Airlines said a couple hundred flights were canceled Monday alone due to the glitch, which is a technical IT issue. The issue caused trouble with tracking crew assignments and getting crews assigned to planes correctly.
"We gave out almost 800 hotel rooms last night," Cody said Monday. The airline has also been providing meal vouchers and refunds and attempting to rebook passengers on other flights.
"We're incredibly sorry," Cody said about the issue impacting hundreds of customers. American Airlines canceled between 70 and 150 PSA flights per day, about half, of the flights.
Charlotte is the main city affected by the PSA airlines computer issue.
American Airlines said an update is causing the computer program that deals with crew assignments and flight operations to run slow.
Hundreds of passengers at the Charlotte airport were stranded Monday morning due to the flight cancellations. Many of the stranded passengers were waiting in the customer assistance line to find out when they'll be able to fly out of Charlotte.
PSA Airlines provided an updated statement Monday afternoon.
Sunday morning, PSA Airlines experienced a technical issue, which primarily impacted flights to Charlotte.
Some inbound flights were delayed to Charlotte Douglas International Airport after being held at their origin until Sunday, according to FlightAware.
The ground stop was lifted after flights were being held Sunday morning until 10 a.m. Another ground stop stating flights were being held until 4 p.m was lifted Saturday afternoon.
An American Airlines spokesperson provided a statement to WBTV Sunday about the mishap.
More than 100 flights to and from Charlotte were canceled Thursday night due to a technical issue.
According to American Airlines, the regional carrier, PSA Airlines, experienced a technical issue that caused them to cancel their flights Thursday evening.
On Monday, a spokesperson with the Charlotte Douglas International Airport released this statement: