CHARLOTTE, NC (WBTV) - Charlotte-Mecklenburg School (CMS) parent Marcia Hatcher-Roberts says her children's bus is always late dropping them off at home. They attend Briarwood Academy.
CMS says the bus is supposed to drop the kids off at the bus stop by 4:03 p.m. The mother says there have been times when her kids got dropped off around 5:30 p.m. She says this has been happening since the beginning of the school year.
"We are into the new year and there is no consistency of what bus is coming to pick our children and what time they will get here," Marcia Hatcher-Roberts said.
The parent uses the bus app called "Here Comes The Bus" to keep track of where her children are on the bus. The district implemented the app this school year. She says the app informs her constantly that the bus will be dropping her children off late. One message she received informed her that the bus was just leaving Briarwood Academy around 4:30 p.m., school dismissed at 3:45 p.m.
"That's not fair," the mother said. "We need clarity for families over here as why our bus cannot come on time or be consistent."
The mother says since school started, the bus has only been on time dropping her kids of three times.
She claims she has contacted the CMS transportation department about this multiple times and still no answer. She then complained to school board members at their Tuesday night meeting.
"It's very frustrating especially for parents who have to work," she said.
After the mother complained to the board the next day, CMS transportation called and her kids' bus came on time.
The mother says CMS told her the reason for the lateness is the regular bus driver left the district and there was no replacement. She says the district had to scramble to fill her kids' bus route daily. She says CMS now tells her there will be a regular driver and the same school bus for her kids.
The mother is relieved there is finally some resolution but wonders why it took so long to make things right.
"But again from September to January 2018," the mother said. "It just shouldn't have to be that way."
WBTV reached out to CMS about this story and requested the accuracy of its school buses. CMS says it is still looking into the matter.