NC Attorney General questions BlueCross/BlueShield amidst billin - | WBTV Charlotte

NC Attorney General questions BlueCross/BlueShield amidst billing fiasco

CHARLOTTE, NC (WBTV) -

The North Carolina Attorney General’s Office is demanding answers from BlueCross/BlueShield of North Carolina amid a technology glitch that has left thousands of customers without health insurance and many bank accounts overdrawn.

Company officials say the problem began the first of the year when a deadline to sign up for health insurance under the Affordable Care Act was extended two days. That extension, which happened around the same time the company tried to switch technology platforms, wreaked havoc on customer accounts, BCBSNC has said.

Staff from the AG’s office sent a letter to the insurance company in mid-January that included a list of questions for the company to answer. BCBSNC
responded with detailed answers to the questions posed by the AG’s office, some of which mirrored previous statements issued by the company.

A spokesman for the insurance company, Lew Borman, confirmed that the company had received a letter from the Attorney General's Office and sent a response.

"We are keeping government officials posted on a regular basis so they are aware that the vast majority of customers should expect to receive their ID cards by next week, and so they know that we have identified and issued reversals for the majority of overbilling drafts," Borman said. "We are also keeping them posted that, while call volumes remain high, we are extending hours to catch up on call backlogs and complete individual enrollments."

Frustrated customers continue to call and email WBTV saying they have yet to see a resolution of their problems, despite promises from the company that it has hired additional staff and increased operations in an attempt to resolve the issues as quick as possible.

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