Glitch in Duke Energy system complicates power line repairs - | WBTV Charlotte

Glitch in Duke Energy system complicates power line repairs

CHARLOTTE, NC (WBTV) - A tree falling on power lines in south Charlotte is blamed for a power outage that put about 500 homes in the dark Saturday night, some for over 12 hours. 

A Duke Energy spokeswoman said the customers affected were having a hard time reporting the outage due to a glitch in Duke's  automated reporting system.

According to Duke, the company was upgrading their automated system when the tree fell. Callers were put into a queue for a live operator, but many callers never got through. The company says that made it hard for them to measure how many customers were impacted. 

South Charlotte resident Karen Cooley said the outage was impacting McAlpine Forest subdivision, as well as the Carmel Woods and Montebello neighborhoods. Cooley said her home was without power for over 16 hours.

The Duke spokeswoman said the company chose a quiet time to work on their system when no major weather was expected, but she said the fallen tree "complicated things." 

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