Kannapolis Police Chief recognizes 911 telecommunicators

Kannapolis Police Chief recognizes 911 telecommunicators

KANNAPOLIS, NC (WBTV) - The City of Kannapolis Police and Fire Departments want to take the opportunity to recognize the dedicated telecommunicators who handle thousands of emergencies each year within the City of Kannapolis and surrounding areas and express our deep appreciation for their efforts.

These dedicated individuals dispatch Kannapolis police officers, fire suppression units and medical units and coordinate with allied agencies for other law enforcement, fire services and emergency medical services needs.

"Sometimes we overlook the importance of our communications center," says Chief Woody Chavis. "They are the initial lifeline for the public when they are in distress and supply our officers and firefighters with vital information in the field during life and death situations with no margin of error. They handle stressful situations, including communicating with distraught and irate citizens with compassion and professionalism, on a daily basis. We want to recognize and honor them for the fantastic job that they do each and every day."

In 2014, the telecommunicators of the Kannapolis Police Department maintained an outstanding record answering 99.3% of the 9-1-1 emergency calls within an average of 3 seconds or less. They dispatched 53,139 calls for service and handled 13,306 E-911 calls and 80,006 non-emergency calls for a total of 93,312 telephone calls handled.

Telecommunicators are also responsible for entering all items with identifiable markings, wanted persons and missing persons into the National Crime Information Center's database. Telecommunicators are trained to respond to a wide variety of emergencies that may arise each day.

They must be able to retrieve information from callers while reassuring the caller and sending emergency services units to assist them; often during periods of extreme stress and heavy call volume.

They must be able to handle multiple tasks at the same time, such as taking information over the telephone, dispatching units over the radio, and receiving computer messages at the same time.

They often dispatch for police and fire emergency services and are engaged with both emergency services at the same time for the same incident.

For over 20 years, public safety agencies nationwide have recognized the pivotal role played by telecommunications personnel who utilize telephones, radios, computers and technical skill to provide support to Law Enforcement, Fire Service, and Emergency Medical Services during National Telecommunicator Week in April.

The following is a list of the dedicated men and women telecommunicators for the Kannapolis Police Department: Becky Patterson Shift Supervisor 28 years

Myra Wallace Shift Supervisor 21 years

Heather Clay Shift Supervisor 8 years

Haley Flesher Shift Supervisor 4 years

Jason Goodman Telecommunicator 12 years KPD – 14 years total

Susan Martin Telecommunicator 12 years

Johnny Caudle Telecommunicator 8 years KPD – 13 years total

Hollie Morton Telecommunicator 4 years

Angela Yates Telecommunicator 9 years KPD – 13 years total Lauren Felock Telecommunicator 3 years

Candice Ponder Telecommunicator 3 years

Erin Broadway Telecommunicator 2 years KPD – 7 years total

Joanne Dewyea Telecommunicator 2 years

Heather Wagner Telecommunicator 1 year

Shari Whiting Telecommunicator 1 year