CHARLOTTE, NC (WBTV) - There is a new support scam making the rounds and our Cyber Expert has received so many calls about it that she wanted to pass along a warning to you.
Theresa Payton says cybercriminals are making unsolicited calls to people's homes to say that they are customer service from Microsoft or Apple and that they proactively noticed a problem on your computer. While it may sound like great customer service, Payton says it is likely a scam.
Her advice and resources follow:
How it works:
1. They call or email you
2. In order to "help" you, they just need access to your computer and they may do that through a "click here" or they will request other information so they can remotely access your computer
3. Then they sell you on software to improve performance or remove the security issues when odds are, none really existed
How to stay safe:
• If you get a call, call your computer/Mac provider immediately to find out if it's legit
• Never give control of your computer/Mac to someone who called you or contacted you via the internet
• Never provide your email address/password, credit card information, or other information about yourself to someone who contacted you via phone or email claiming to be from tech support.
If you or a loved one has been the victim of a tech support scam, contact the FTC.
FTC Resources on how to spot a tech support scam can be found here.