Don't be duped by tech support scams - | WBTV Charlotte

Don't be duped by tech support scams

CHARLOTTE, NC (WBTV) -

There is a new support scam making the rounds and our Cyber Expert has received so many calls about it that she wanted to pass along a warning to you.

Theresa Payton says cybercriminals are making unsolicited calls to people's homes to say that they are customer service from Microsoft or Apple and that they proactively noticed a problem on your computer. While it may sound like great customer service, Payton says it is likely a scam.

Her advice and resources follow:

How it works:

1. They call or email you

2. In order to "help" you, they just need access to your computer and they may do that through a "click here" or they will request other information so they can remotely access your computer

3. Then they sell you on software to improve performance or remove the security issues when odds are, none really existed

How to stay safe:

• If you get a call, call your computer/Mac provider immediately to find out if it's legit

• Never give control of your computer/Mac to someone who called you or contacted you via the internet

• Never provide your email address/password, credit card information, or other information about yourself to someone who contacted you via phone or email claiming to be from tech support.

Victims

If you or a loved one has been the victim of a tech support scam, contact the FTC.

WEB RESOURCES:

FTC Resources on how to spot a tech support scam can be found here.

Copyright 2014 WBTV.  All Rights Reserved.

  • Local NewsMore>>

  • Pregnant mother battles rare eye cancer concentrated in Huntersville area

    Pregnant mother battles rare eye cancer concentrated in Huntersville area

    Wednesday, December 13 2017 12:18 AM EST2017-12-13 05:18:38 GMT
    Courtesy of familyCourtesy of family

    Jessica Bosemiller works at the local YMCA here and her husband is a Charlotte and Cornelius firefighter. The cancer she has is so rare that only about 2,000 people are diagnosed in the United States each year, yet doctors WBTV spoke with Tuesday say there is a concentrated number of cases showing up in this area.

    More >>

    Jessica Bosemiller works at the local YMCA here and her husband is a Charlotte and Cornelius firefighter. The cancer she has is so rare that only about 2,000 people are diagnosed in the United States each year, yet doctors WBTV spoke with Tuesday say there is a concentrated number of cases showing up in this area.

    More >>
  • No injuries reported in Union Co. fire, Red Cross assist homeowner

    No injuries reported in Union Co. fire, Red Cross assist homeowner

    Wednesday, December 13 2017 12:17 AM EST2017-12-13 05:17:50 GMT
    (Jordan Sawyers | WBTV)(Jordan Sawyers | WBTV)

    Wesley Chapel Fire Department battled a residential fire in Union County Tuesday night. Officials say flames were showing upon their arrival. The fire was extinguished within ten minutes, reports stated. No injuries were reported. The Red Cross was called to assist the homeowner. 

    More >>

    Wesley Chapel Fire Department battled a residential fire in Union County Tuesday night. Officials say flames were showing upon their arrival. The fire was extinguished within ten minutes, reports stated. No injuries were reported. The Red Cross was called to assist the homeowner. 

    More >>
  • Dog found with tongue cut out, tied to tree passes away

    Dog found with tongue cut out, tied to tree passes away

    Wednesday, December 13 2017 12:05 AM EST2017-12-13 05:05:52 GMT
    Source: Noah’s Arks RescueSource: Noah’s Arks Rescue

    Briggs, the dog York County police found with his tongue cut off and tied to a tree, passed away Tuesday night.  Noah's Arks Rescue posted an update on Briggs stating he had become septic and was unable to keep down any food or water from the previous day.  

    More >>

    Briggs, the dog York County police found with his tongue cut off and tied to a tree, passed away Tuesday night.  Noah's Arks Rescue posted an update on Briggs stating he had become septic and was unable to keep down any food or water from the previous day.  

    More >>
Powered by Frankly