CHARLOTTE, NC (WBTV) - As enrollment into the health insurance marketplace opens nationwide, local Navigator organizations are offering free guidance to Mecklenburg County residents looking to obtain health insurance.
Starting Tuesday, nonprofits Legal Services of Southern Piedmont, NC MedAssist and C.W. Williams Community Health Center are providing free, unbiased advice to the residents of Mecklenburg County.
Their purpose is to help families and individual understand the different plans that exist within the health insurance marketplace implemented under the Affordable Care Act.
"The federally-certified Navigators are trained in the insurance plan options offered by the marketplace. They are also trained in cost-sharing reductions and premium tax credits, which can help individuals and families better afford their health insurance," said Beverly Irby, C.W. Williams Community Health Center.
Dozens of families have already scheduled appointments with the C.W. Williams Community Health Center. However, the marketplace website experienced overload on Tuesday and was unable to be accessed for hours.
"I remember going back to college and everyone was going online and trying to pick a class. Sometimes, the system crashes. Can you imagine millions of people going to the marketplace today on the very first day?" Irby said.
Irby told WBTV she expects the marketplace website to be working properly on Wednesday.