Residents question city's response to flooding

CHARLOTTE, NC (WBTV) - Over the last couple of weeks, we've seen the extensive damage heavy rains can leave behind.

Charlotte's downpours are causing headaches for many property owners.

"I see this hole getting a lot larger," said Jackie Davidson.

We first introduced you to Davidson two weeks ago.

Her neighbor contacted WBTV about a sink hole on Davidson's property that has  grown bigger in recent months.

"There's an easement from the city drain on the street that comes down through here," said Davidson.

And in her backyard you can see a break in the cement pipe that was installed more than a dozen years ago.

Davidson first reported the problem to Charlotte Mecklenburg Storm Water Services in September of 2012 hoping to get some quick relief. That was some 10 months ago.

We learned city crews are slammed with repair work like this and there is a pretty significant backlog

"Right now we are working on requests that were called in several years ago," said Jennifer Frost with Storm Water Services.

"We have right now about 700 high and medium requests for services."

With available resources city crews tell us they can only get to about 150 projects and all the rain is delaying the work.

"When it's raining we not only get a lot of requests but that slows down our work because we can only construct in the dry," said Frost.

Here's how the process works:

Storm Water Services first has to inspect.

Then determine whether or not the project qualifies for service.

Then they prioritize based on safety and property loss.

The timeline for repairs also depends on the scope the damage.

"We want to make sure that we are designing it so that we are not sending the problem downstream to the next neighborhood," added Frost.

In the meantime, Davidson is hopeful she'll see some progress in her backyard .

"They said they would put me on the end of the list and that when my name came up they would take care of me."

At this point it's unclear when repairs will be made to Mrs. Davidson's property.

Charlotte-Mecklenburg Storm Water Services tells WBTV one of the misperceptions is that the entire drainage system belongs to the local municipality.

The storm drainage system on a person's property is the property owner's responsibility.

The city will work on private property but only after they have an easement

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