Better Business Bureau announces midyear Dirty Half Dozen List - | WBTV Charlotte

Better Business Bureau announces midyear Dirty Half Dozen List


The Better Business Bureau released its 2013 Midyear Dirty Half Dozen List Monday. The midyear list is the top six area businesses with the most unanswered complaints in the first half of 2013.

"These six companies have made the BBB's list for bad business practices," said BBB President Tom Bartholomy, "One of these businesses has been on our list four times!"

"When companies don't respond to complaints, they usually don't stay in business very long because consumers are doing their homework and checking businesses out," Bartholomy added. "However, there are businesses that repeatedly change their business names and use aliases to make it difficult for consumers to find out about their complaint record."

In the first half of 2013, consumers filed 6,930 complaints with the BBB against businesses in the Southern Piedmont area of N.C. and S.C., an eight percent increase over last year.  

"The majority of businesses in our area work with the BBB to resolve consumer complaints because they care about their customers and they care about their business reputation," said BBB President Tom Bartholomy. "Unfortunately though, there are businesses that don't respond to complaints, at all."

The top six businesses with the most unanswered BBB complaints from January 1, 2013 through June 30, 2013 are:

1. Senior Alert

(BBB Grade F) - Using a fake Huntersville address, Senior Alert has 14 unanswered complaints in 2013, and 15 total complaints in the previous 36 months. Complainants from 10 states and Canada allege that Senior Alert is using "robo-calls" to persuade older adults to buy a personal alarm in case they are injured or become ill and can't get to the telephone. Complainants also claim that the company is violating Federal Trade Commission laws by calling telephone numbers that are registered on the "Do Not Call List".


(BBB Grade F) - Charlotte-based <> sells pre-paid wireless cell phone service online and offers an amazing deal. For $384, you will receive a smartphone, a laptop, internet card, portable printer, healthcare insurance, a prepaid $20 Visa card and more. Complainants allege that they did not receive the advertised products and have not been able to obtain a refund. The company has eight unanswered complaints in 2013 and 11 total complaints in the previous 36 months.

3. Luchey & Mitchell Recovery Solutions, LLC

BBB Grade F) - Six people have filed complaints against Charlotte-based Luchey & Mitchell Recovery Solutions in 2013, a collections agency that specializes in collecting payday loans taken out online. Complainants allege that the agency's collectors threatened them and their families, and called their employers, in violation of the Federal Trade Commission's Fair Debt Collections Practices Act <>. The company has six total complaints in the previous 36 months.

 4. Generations Making Differences LLC

(BBB Grade F) - Based in Charlotte, Generations Making Differences sells magazines door-to-door. Complainants from North Carolina, Pennsylvania and Florida allege that they have not received the magazines they ordered and cannot get the company to refund their money. Generations Making Differences has five unanswered complaints in 2013 and 20 total complaints in the previous 36 months.

 5. Mino Construction, LLC
(BBB Grade F) - Complainants allege that Charlotte-based Mino Construction took their insurance checks to replace their damaged roofs, but then failed to fulfill the contracts for the roofs. Mino Construction has five unanswered complaints in 2013 and seven unanswered complaints in the previous 36 months.   

6. Home Appliance Repair

(BBB Grade F) - Gastonia-based Home Appliance Repair is on the BBB's bad list for the fourth time with four  unanswered complaints in 2013 and 30 unanswered complaints in the previous 36 months. Complainants from eight counties in North Carolina and South Carolina (Mecklenburg, Gaston, Lincoln, Iredell, Catawba, Cabarrus, Union, and York), paid $150 to $927 to Michael David Henderson for appliance repairs that they allege were not done properly, if at all. FOUR TIME REPEAT OFFENDER: #1 on the BBB's 2011 and 2012 Dirty Dozen Lists; #2 on the BBB's 2012 Midyear Dirty Half Dozen List.

"According to complainants, Henderson determines that the broken appliance needs a part, collects the money for the part, and then doesn't return to install the part," Bartholomy said. "By using aliases and changing his business name, he makes it difficult for consumers to track him down to obtain a refund." Last week, the Statesville Police Department issued warrants for Henderson's arrest for obtaining property by false pretenses. Two Statesville residents filed charges against Henderson for taking their money, but failing to return with the parts to fix their appliances.

Consumers can check out businesses online at <> or they can call the BBB (toll-free in N.C. and S.C.) at 1-877-317-7236.

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