911 systems restored in Cabarrus, Stanly Counties - WBTV 3 News, Weather, Sports, and Traffic for Charlotte, NC

911 systems restored in Cabarrus, Stanly Counties

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ALBEMARLE, NC (WBTV) -

Emergency Communications in Cabarrus County and Stanly County say their 911 systems experienced and outage this morning leaving some callers with a busy signal instead of a 911 operator. Several other r911 centers in North Carolina experienced the same issues.

Cabarrus County 911 supervisor Ray Gilleland says the problem this morning wasn't at the local level. He says they're working with a company called Intrado that provides service to 911 centers all over the country. That company appears to be a common link to all the centers affected today.

"If someone got a busy signal and they called back they more than likely could have gotten through. We don't know of anybody that needed assistance and could not get through at this point," said Gilleland.

911 centers usually don't go down completely. Gilleland says if there's a malfunction, most systems are designed to route the calls to another 911 agency as a backup. He says those systems worked today. And it appears now the call systems are working normally.

Gilleland said at the onset of the problem, Cabarrus County sent more than 57,000 phone calls to county residents to make them aware of the situation and offer alternative 10-digit numbers that link to the 911 center. County officials encourage local residents to visit a website and sign up to receive critical event notifications. Click here for that website.

 

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