Bank of America unveils new "Human Touch" ATM - | WBTV Charlotte

Bank of America unveils new "Human Touch" ATM


Bank of America is adding a human touch to its newest ATM rollout;  ATM with Teller Assist.

The bank announced on Thursday that the "next-generation banking offering combines the technology and convenience of an ATM with the human touch of a teller."

According to bank officials, the new technology gives customers access to a range of services during extended hours to address their daily banking needs, and provides them with convenience, control and flexibility over how, when and where they bank.

"Using the new ATMs, customers can speak with a Bank of America teller via real-time video and receive the same quality of personal assistance they would if they walked up to a banking center counter," a release from the bank stated.

ATM with Teller Assist, which will offer bilingual support in both English and Spanish, offers customers many of the services a traditional banking center teller would, including the ability to:

  • Cash checks for the exact amount, including receiving change.
  • Receive cash withdrawals in a variety of denominations ($1, $5, $20 and $100).
  • Deposit checks with cash back (future functionality).
  • Split a deposit into two or more accounts (future functionality).
  • Make loan or credit card payments (future functionality).

"We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them," said Katy Knox, Retail Banking and Distribution executive at Bank of America.

"This technology gives customers easy, convenient access to ATM banking services with the added option of having a personal interaction and the support of a teller available at the push of a button."

ATMs with Teller Assist will be installed in banking center, drive-up, and remote locations and teller-assisted transactions will be accessible during extended hours: 7 a.m. – 10 p.m. local time on weekdays and 8 a.m. – 5 p.m. local time on Saturdays and Sundays, excluding holidays.

The new ATMs will be unveiled first in Boston and will come to other banking centers, such as Charlotte, throughout 2013.

Copyright 2013 WBTV. All rights reserved.

Powered by Frankly