Friday, May 17 2013 7:16 PM EDT2013-05-17 23:16:53 GMT
One person has died in a crash near Harrisonville, MO, Thursday evening. The crash happened on Missouri Highway 7 and Walker Road. It involved a car and a tractor-trailer. Harrisonville is in Cass County.More >>
Savannah Nash celebrated her 16th birthday last week. She died Thursday when her car slammed into a semi while she was texting during her first time driving by herself.More >>
Saturday, May 18 2013 11:19 PM EDT2013-05-19 03:19:44 GMT
The Charlotte Bobcats are in the process of changing their name to "Hornets," a source with knowledge of the situation told CBSSports.com's Will Brinson, including arranging digital assets that wouldMore >>
The Charlotte Bobcats are in the process of changing their name to "Hornets," a source with knowledge of the situation told CBSSports.com's Will Brinson, including arranging digital assets that would allow a return to their original nickname.More >>
Sunday, May 19 2013 7:59 AM EDT2013-05-19 11:59:01 GMT
Health officials are worried cases from a salmonella outbreak traced to a Fayetteville hotel may have spread nationwide. Officials say that 51 people who ate at the Holiday Inn Bordeaux's banquet facilitiesMore >>
Health officials are worried cases from a salmonella outbreak traced to a Fayetteville hotel may have spread nationwide.More >>
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SOURCE Strategy Analytics
Customer Satisfaction Ratings Improve But Cable Trails Rivals In TV
BOSTON, March 6, 2013 /PRNewswire/ -- Europe's leading cable companies score higher than their rivals in customer satisfaction with broadband service, but trail them in television service, according to the latest research from Strategy Analytics' ConsumerMetrix service. The report, "European Cable: Customer Satisfaction and Profiles", found that customers of cable companies give them a net promoter satisfaction rating of 66 percent for their broadband service but only 37 percent for their television service. In spite of this, satisfaction with both television and broadband cable services improved during 2012, and improved significantly since 2010.
"As the Cable Congress gets under way in London this week, the European cable industry, like its US counterpart, faces the challenge of striking the right strategic balance between its highly profitable broadband services and its more marginal television activities," notes David Mercer, VP, Digital Consumer Practice. "With poor customer satisfaction ratings on television, the industry will be under pressure to compete more effectively in this market in order to win and retain multi-play customers."
The survey also found that cable customers are more likely than other households to own emerging technologies such as iPhones and Android smartphones. 45 percent of cable households owned at least one Android smartphone, compared to 37 percent of non-cable households. 12 percent of cable households owned an iPad and 26 percent a smart TV.
Editor's Note: Strategy Analytics conducted an online survey, the ConsumerMetrix Survey fielded in October 2012. The sample consisted of n=3236 in France, Germany and the UK ages 15-74. Strategy Analytics weighted the data by country, age, gender and internet use to represent the US and European populations of internet users, respectively. Cable households were identified as customers of the leading cable companies in these markets.