Convergys creating 1,600 new jobs in Charlotte - | WBTV Charlotte

Convergys creating 1,600 new jobs in Charlotte


The Charlotte Chamber of Commerce announced Wednesday that Convergys plans to create more than 1,600 jobs in Charlotte at its two facilities in southeast Charlotte and the University City area.

Convergys is spending $1.8 million to renovate its existing 8600 McAlpine Park Drive facility.

"The Charlotte Chamber congratulates Convergys on their significant expansion plans in our community. The 1,600 jobs they plan to create here will go a long way in helping to further stimulate our economy. Convergys is one of nearly 50 call centers located in Mecklenburg County that employ more than 13,000 people," said Brett Carter, senior vice president and chief distribution officer of Duke Energy and Charlotte Chamber chairman.

Convergys provides customer-care related services to corporate clients located all over the globe, and during an announcement at The Charlotte Chamber of Commerce Wednesday morning, company execs said they wanted to fill the positions quickly.

The majority of new jobs at Convergys are for customer support associates who will provide both general support and technical help desk services to a Convergys client through traditional voice calling, email and Web chat.

"We're looking for highly motivated individuals who can work from our contact center, providing great customer service and promoting our clients' products and services," said Jo Fuller, site leader for the Convergys contact center in Charlotte.

"We are reaching out into our community to fill these openings because these are not only terrific positions, they are great stepping stones to a career in operations, recruitment or training."

Fuller said the easier way to get one of the open positions is to bring a resume to one of two job fairs. She also shared what qualities she's looking for in new hires.

"Someone who enjoys interacting with people," she said. "Somebody who's good at listening, who has some computer skills, who will work to solve problems, find solutions and make sure the person they're interacting with feels like their concern was resolved."

For more information about job opportunities with Convergys or to apply, please go to

The first job fair is happening today - February 20th - until 4 p.m. at The Park Expo and Conference Center on Briar Creek Road.

The second job fair is Thursday, February 21 from 9:30 a.m. until 4 p.m. at the North Carolina Division of Employment Security on Executive Center Drive in Charlotte.

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