Duke Energy warns customers of scams - | WBTV Charlotte

Duke Energy warns customers of scams


Duke Energy is warning customers in the Carolinas of a new bill-payment scam that they say has already cost consumers up to $900.

They scam the scam begins when a customer gets a phone call from someone claiming to work for the company. The caller then threatens to cut off the customer's electric service if a payment is not made within an hour.

The caller then tells the customer to buy a prepaid debit card, which are widely available in retail stores, and call back to make a payment, the company said.

Duke Energy reminds customers that it never asks customers with delinquent accounts to buy debit cards to avoid service disconnection, and that those behind on their payments get multiple notifications over several weeks before service is cut off.

Any customer who suspects, or experiences fraud, is urged by the company to call police, and then the utility.

Duke Energy customers should call 800-777-9898. Progressive Energy customers can call 800-452-2777.

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