Important information for AT&T U-verse subscribers - | WBTV Charlotte

Important information for AT&T U-verse subscribers

Attention AT&T U-verse subscribers: WBTV is currently negotiating to reach an agreement for AT&T U-VERSE to continue carrying this station.

By law, the deadline for reaching an agreement is Dec. 31. If no deal is reached by midnight on Dec. 31, you could lose WBTV.

If you are an AT&T U-VERSE subscriber, you can call AT&T U-VERSE directly at 1-800-288-2020 to voice your concerns.

Attention AT&T U-Verse subscribers:  By law, the deadline for AT&T U-Verse to reach an agreement to carry WBTV is midnight December 31.  TIME IS RUNNING OUT. You could lose the last week of the NFL Football Regular Season and Playoff games, your favorite CBS shows plus WBTV's local news, weather and sports. You can avoid losing this station by switching from AT&T U-Verse to a different provider or getting us free over-the-air. Please check back here for regular updates.

Frequently Asked Questions

What is going on between AT&T U-VERSE and WBTV?

To serve viewers like you, WBTV negotiates agreements with cable companies like AT&T U-VERSE that bring our signal to your home. Usually, these deals are reached without any disruption to your service. Unfortunately, so far AT&T U-VERSE has refused to reach a fair, market-based deal to carry WBTV. By law, the deadline for reaching an agreement is Dec. 31. If no deal is reached by midnight, Dec. 31, you could lose the shows, sports and local news you rely on and which you are paying for.

I don't want to lose access to WBTV. What can I do?

Two things. First, contact AT&T U-VERSE at 1-800-288-2020 and let them know you don't want to lose WBTV. Second, keep checking this website for updates, or sign up for our Twitter feed. We'll let you know how the negotiations are going and if it is time to look at other options to keep getting WBTV.

What will I be missing if I lose WBTV?

Unfortunately, you and your family could lose some of the best programming of the year. But you shouldn't have to miss a minute. Let AT&T U-VERSE know that you want WBTV on the dial.

Why is AT&T U-VERSE refusing to reach a deal to carry WBTV?

We cannot speak for AT&T U-VERSE. What we can say is that the deal we have proposed is based on the fair market value of our programming and is similar to agreements that stations like ours have reached with other cable companies in our area. WBTV will continue to be available on other providers such as DirecTV and DISH Network.

If AT&T U-VERSE stops carrying WBTV, will I get a refund on my cable bill?

It is up to AT&T U-VERSE to decide whether or not to give you a refund if they stop carrying WBTV. We can say that we think it is wrong for you to still be paying for WBTV if you are no longer receiving it.

I have heard AT&T U-VERSE say that if they reach an agreement with WBTV they will have to raise my cable bill. Is that true?

It is up to AT&T U-VERSE to decide what they charge their customers. What we can say is that we have reached agreements with other TV providers and none have publicly said that they had to raise their rates as a direct result. And importantly, you are ALREADY paying AT&T U-VERSE for our station. So it is not clear why your rates should go up further if AT&T U-VERSE simply continues providing you what you have been paying for.

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