CHARLOTTE, NC (WBTV) - Vacations can be very expensive and most of us save up all year to take one trip with our family or friends.
You want to be sure the hotel or rental you book online looks exactly like you thought it would when you arrive. If it doesn't, it could turn your trip into a vacation nightmare.
Consumer Reporter Kristen Miranda has poured over hundreds of complaints. Watch this video for a preview of her story which airs on WBTV tonight at 11pm.