PSI Monday: Credit card payments to nowhere

CHARLOTTE, NC (WBTV) - Richard Brooks spends most of his time caring for an ailing wife.

"It's been a rough two-and-a-half years," said Brooks.

Adding to the stress, a mounting pile of bills.  Brooks signed on with a debt consolidation company to build a plan to whittle the bills down.  Nearly three years in, he was on track to wipe his debt out.  It's a when a letter arrived in the mail.

"I was stunned," said Brooks.

It said he owed nearly a thousand dollars on a gas company card.

"They're saying I never made a payment," said Brooks.

Where did his money go? Where is it now? Watch a WBTV Problem Solver Investigation, Monday night at 11:00.