CHARLOTTE, NC (WBTV) - When it closed it's doors in 2009 , LA Weight Loss Centers in the Charlotte area left hundreds of customers out hundreds of dollars. Products they had paid for in advance were never delivered and most in the Charlotte area never got their money back.
Now a woman from Kings Mountain says she's received a second slap in the face because she's being asked to join another weight loss program with apparent ties to the original LA Weight Loss.
Tammy Hamby first contacted us in January of 2009. She was out nearly $1,000 after she pre-paid for certain weight loss products that were never delivered before the Gastonia LA Weight Loss closed it's doors.
In fact, all 10 LA Weight Loss Centers in the Charlotte area and hundreds more nationwide shut down. Our local Better Business Bureau received hundreds of complaints.
"Every consumer we talked to who filed a complaint back then hasn't heard anything from the local franchise owner. Not a word," said BBB CEO Tom Bartholomy.
Then just a few weeks ago, Hamby received something in the mail. It wasn't her money back. Instead it was an ad for something called "LA To Your Door". It claims to be a new company that sells the LA Weight Loss brand products.
"It looks like they've changed their business model to an internet based situation and there's nothing wrong with that. But when you're trading on a name that had an "F" rating by the BBB and you think you're going to trade on that name in a positive way it seems kinda' crazy," Bartholomy said.
He adds that many people have had, and continue to have, good experiences with the company and it's products. However he believes the ethical thing to do is to take care of past complaints.
We were unable to contact anyone from L-A To Your Door.
So should you trust a company the second time around? At the BBB they say it's very important you do your research before signing up for anything. That includes checking a company's history of dealing with customers which you can do here.