Microsoft Corporation in Charlotte, NC is looking for a Escalation Engineer. Must have a 4 year degree in CS or EE & Minimum of 3 years product support experience with strong customer service skills. Prior product knowledge of OCS, UM, Strong linus, VOIP, Existing PBX. Gateway integration. Ability to analyze and interpret data captures to trace & resolve issues a plus.
Apply on line only @ https://careers.microsoft.com Job # 702319