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Charlotte, NC (WBTV) - Laura Streeter knew she had a problem with her Southwest Charlotte home. Where it was coming from and how big were the two questions she couldn't get answered.
"It was about 2003," said Streeter. "I noticed some moisture coming in and the smell of mildew in the closet inside my house."
She called out various handymen, contractors and roofers trying to put a stop to the water seeping into her home. The damage had cost her a new door, window and flooring.
It's when she saw a Problem Solver Investigation we aired back in March.
"It just made me realize, oh, this is probably what's causing the water to get into my home," said Streeter.
It turns out the cause was the same. The precast stone veneer exterior on her home was not installed correctly.
"It's a wonderful product it it's properly installed," said Certified Home Inspector Paul King.
It wasn't installed correctly on Streeter's home.
Metal pieces called weep screeds, which allow water to funnel away, were missing. The seams in the gaps of the stones weren't filled with the grout.
Streeter isn't alone. Karen Jones lives just one street over in the Harbor Club subdivision near Lake Wyllie. She's has the same water intrusion issues. Jones says she knows of four other people in the neighborhood having the same problems.
"It should have been caught right away," said Jones. "Now, as homeowners we're having to pay all the expense on this."
Jones has spent $5,000 on repairs so far, but says it's just the start because she hasn't seen how extensive the damage is between her home's interior drywall and the exterior stone.
The drywall in Streeter's home has been cut into. The plywood sheathing has been water logged into mush and the framing 2 by 4's are also damaged. An early estimate has repairs totaling more than $18,000.
Click on the red camera icon to watch this PSI report. See if your home is at risk and what you can do about it before it's too late. Also watch our exclusive web extra where an installer of precast stone veneer walks us through the process of proper installation.