PSI: Customer records stored in restroom

By Jamie Boll - bio l email

Produced by Jeff Keene - email 

CHARLOTTE, NC (WBTV) -  In a time when we are told to closely guard our personal information it seemed unlikely.   A business storing customer records in a public place.  What made it even more unlikely is that the public place was a restroom.

An emailer contacted our "Problem Solvers" telling us he saw the records for himself at the Firestone Complete Auto Care center on West W.T. Harris Boulevard in Charlotte last week.

WBTV visited the center with a hidden camera and saw them in plain view.  Customer service records were neatly stacked right along side the toilet paper on a bathroom counter.

The records included customer names, addresses, phone numbers, vehicle IDs and license plate tag numbers.

The information did not include credit card or social security numbers.  Information often used in identity theft cases.  Police though do caution about easy access to vehicle indentication numbers.  They have been used for years by car thieves to sell stolen cars.

The Firestone Complete Auto Care center is corporately owned by Bridgestone Retail Operations.  The company viewed some of our photos and issued a statement.

It says in part, "We seek to adhere to the highest standards of business conduct, and the service documents brought to our attention by WBTV were not being handled according to company policy. This situation has been addressed and customer records are now secured in accordance with company policy."

Click on the red camera icon to watch this "Problem Solver Investigation."

Under more information you can read the entire statement from Bridgestone Retail Operations.