WBTV 3 News, Weather, Sports, and Traffic for Charlotte, NC-Problem Solver Investigations

PSI: Complaints take shine off teeth whiteners Video included

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Rick Kear thought it was worth a try.  The Internet ad said using two teeth whitening products together works wonders.  The risk seemed minimal because of the low-cost trial offer. More>>

PSI: Renters get long needed repairs Video included

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Brian Causby and Adam Beach were looking forward to new opportunities.  Job prospects brought them from Morganton to the Charlotte area.  Their move hasn't exactly gone smoothly. More>>

PSI: Renters struggle to get repairs

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Brian Causby and Adam Beach were looking forward to new job opportunities when they moved from Morganton to the Charlotte area last winter but their move hasn't gone smoothly. More>>

PSI: Getting the bill collector calls to stop Video included

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Russell Klug could be any of us.  He's another casuality of a rotten economy.  "I never thought in a million years I would be in this situation," said Klug standing in the driveway of his Fort Mill, SC home. More>>

PSI: Charlotte helps viewers with problems Video included

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WBTV aired a special program Monday night entitled "PSI Charlotte."  During the program, we shared important information to protect you and your family on a range of topics including identity theft, credit repair, fighting foreclosure and auto repair. More>>

PSI: NCAA looks into Charlotte football program Video included

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The NCAA says it will not accept core courses, grades and graduation from North Carolina Tech Preparatory Christian Academy.   More>>

PSI: Roofer abandons homeowners Video included

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Judy Galley needed a roofer.   It just so happened one lived in her Concord neighborhood.   Don Montgomery was the owner of Monty's Construction.  Many of Galley's neighbors were hiring Montgomery after a spring hailstorm rolled through damaging roof after roof. More>>

Flood victim hit with $1,200 towing bill

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It's not the way a vacation should end.  "A washer or some sort of seal busted," said Baxter Burleson.  Whatever it was, left his home a flooded mess.  Water was running through his Mooresville home for several days.  More>>

PSI: One problem leads to another

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Cathy Thomson figured the math added up.  Spending $24,000 once to paint her home and horse barn made more sense than spending $6,000 every three years.  "The warranty is there you don't have the replacement costs," said Thomson. " You got so many other things to worry about on a horse farm it was supposed to be one less thing." More>>

PSI: Questions surround home inspection bill Video included

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Marion Peeples doesn't mince words when it comes to Senate Bill 1007.  "Gosh, improper use of the legislative process," said Peeples. "The consumer is who I'm looking out for.  I'm not looking out for special interests.  Everybody who is writing this bill is special interest." More>>

PSI: Water seeps through home exteriors

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Laura Streeter knew she had a problem with her Southwest Charlotte home.  Where it was coming from and how big were the two questions she couldn't get answered.  It's when she saw a Problem Solver Investigation we aired back in March.  More>>

PSI: Couple struggles to get refund

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Dianne Deese knew exactly what she wanted in a new sofa.  She also knew exactly what she wanted when the furniture store couldn't deliver.   Her money back.  Getting a refund has proven to be a challenge More>>

PSI: Customer records stored in restroom Video included

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In a time when we are told to closely guard our personal information it seemed unlikely.   A business storing customer records in a public place.  What made it even more unlikely is that the public place was a restroom. More>>

PSI: Booting stopped at N.C. License Plate Agency Video included

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A Mecklenburg County judge has put a stop to the booting of cars at the N.C. License Plate Agency on South Boulevard in Charlotte. More>>

Customers at tag office get their cars booted

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Tim Funderburke couldn't believe it. "It didn't take me no more than two minutes," said Funderburke. "I walk back out the door and got the boot on my car."  He wasn't alone.  Car owner after car owner parking in front of the N.C. License Plate Agency on South Boulevard was getting the same treatment.  More>>

CMPD investigates after seeing PSI video Video included

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Charlotte Mecklenburg Police Department Detective Kim Simma had a one-word reaction. "Unbelievable," said Simma after watching undercover video shot by WBTV. More>>

Cashing in your gold Video included

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 A tough economy and soaring gold prices. The combination has a lot of people looking to sell their gold and silver.  A lot of companies are offering top dollar, but are they really? More>>

Finding a local locksmith not always easy Video included

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When a locked door closes and you realize your keys were left on the other side, it's a moment of dread.  Getting back in your car or home usually requires a locksmith. More>>

Gold sellers selling themselves short

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Linda Ostrow was looking to quickly raise some cash to help replace her damaged car.  She immediately thought of some valuables around the house.   She took them to a local jeweler and nearly made a costly mistake.  More>>

PSI Investigation: Fighting the tax office

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Patrick and Mary Tomeo didn't know where else to turn.  Months after paying the bill, Mecklenburg County's tax office was threatening to seize their vehicle. More>>

Area homes could be at risk for water damage Video included

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Brian Jones would seem to be an unlikely victim of a water damaged home.  He's a homebuilder in the Charlotte area and after years of building other people's dreams he decided to build his own.  More>>

False alarm fines questioned Video included

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R. J. Coffren knows what it's like to be a victim.  Shortly after opening a tanning salon in Huntersville he was robbed by a man pointing a gun at his head.   More>>

Dating service practices questioned Video included

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Whitney Thomas is young and busy.  The 23-year-old medical student was looking to start a relationship, but wasn't interested in the typical bar scene.  Its when she noticed a roadside sign promoting a website for singles. More>>

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