Widespread issues affecting calls into 911 resolved

Widespread issues affecting calls into 911 resolved

CHARLOTTE, NC (WBTV) - A widespread issue with some wireless carriers affecting 911 services reported in North Carolina and across the southeast was fixed and service restored Thursday afternoon.

“Our 911 centers and employees were still operating and serving their communities during this time using established protocol for such instances,” said Pokey Harris, executive director of the NC 911 Board. “We understand how important 911 service is and always aim to make sure there is as little downtime as possible.”

According to officials with the City of Charlotte, some residents trying to call 911 on a mobile device powered by an affected carrier were getting a busy signal.

The public was being asked to still dial 911 first during an emergency, but to call the emergency service needed directly if they were unable to get through.

There is no word on what may have caused the issue, but officials say it is being analyzed.

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